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Live Chat Monitoring

Handling customers enquiries in-house through live chat can not only be costly but also time-consuming. You need to set-up a separate department, train a team and invest in the required equipment and applications. Since our formation, we have worked with a large number of local and international clients to provide live chat monitoring support in almost all languages.

Features and Benefits

Outsourcing live chat monitoring to Swift eCommerce not only helps your business save on all these costs but also free up valuable manpower which can be utilised to make your daily operations more efficient. Whether you are a small or medium-sized company or a large corporation, our live chat monitoring support services can help your business save time and money.
Our staff are trained according to your company’s standards to warrant perfect projection of your digital presence. Then, through a seamless process, we takeover as your support team so your customers will always feel like they are dealing with your staff. We can integrate with multiple systems to manage the flow of live chat monitoring and pass them to other departments as applicable.

Phone and Email Services
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We are one of the leading 24/7/365 providers of email and telephone services in the UK for eCommerce businesses with expertise in Amazon, eBay, and other marketplaces.
Experienced Contact Centre
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All the calls and emails are responded by our full-time employees; each of whom holds at least 3-years of experience working with us.
Escalation and Support
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When your business has complex SLAs to meet 24 hours a day, giving extra care to every customer can become impossible and customer escalation rates can increase. We can give all your customers the extra care that they deserve, 24/7.
Overflow Management
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Don’t leave your customers frustrated by missing their calls during peak seasons, or you could be losing potential business. Hire our calls overflow service instead, as we partner with you to handle all your calls and emails during peak periods, as well as out of hours to ensure your business doesn’t face any operational challenges or miss out on potential sales.
Order Taking
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Unlike web-only or impersonal sales channels, we can help in capturing and maximising sales revenue from order taking. We do this by providing transparency, trust and simplified implementation of value-added propositions.
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