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Email and Phone
Answering

Swift have a customer support service specifically designed for eCommerce businesses operating in the United Kingdom. Become worry-free, knowing that your customers are being professionally handled and responded to. With our email and phone answering service, your customers will never feel like they’re coming through a contact center. Our staff are trained to answer queries regarding your business like they are a part of your own team.


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  • Trained Staff
  • Enquiry Management

Features and Benefits

Why waste time waiting for calls to present opportunities, when you can generate leads by taking full advantage of the prospects by communicating with you through email. Whether you require simple customer support services such as email responses or innovative and compliant email and SMS campaigns, our trained staff members can deliver a range of customer support solutions for your business. Some of our most hired service options include customer service email handling, spam filtering and removal, as well as client SMS interaction. So, let us maintain your email communications, while you handle the more important money-making matters.

  • Trained staff to answer queries
  • 24/7/365 email and telephone support
  • Customer Enquiry Management
  • Email Response
  • Escalation and Technical Support
  • Call & email overflow management
  • Order Taking


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  • Order Tracking
  • Email Response

Customer Enquiry Management

Being accessible to your customer for when they need it most, is one of the oldest and most effective ways of developing a relationship and retaining business. At Swift eCommerce, we aim to help you achieve just that. Our dedicated customer support enquiry management services meet all the prevailing industry standards to deliver satisfaction, by ensuring issue resolution of your customers while creating a space for you to build your business. Our systems can easily integrate with your existing operations and also include full call recording feature.


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Phone and Email Services Read More
We are one of the leading 24/7/365 providers of email and telephone customer support services in the United Kingdom for eCommerce businesses with expertise in Amazon, eBay, and other marketplaces.
Experienced Contact Centre Read More
All the customer support calls and emails are responded by our full-time employees; each of whom holds at least 3-years of experience working with us.
Escalation and Support Read More
When your business has complex SLAs to meet 24 hours a day, giving extra care to every customer can become impossible and customer escalation rates can increase. We can give all your customers the extra care that they deserve, 24/7.
Overflow Management Read More
Don’t leave your customers frustrated by missing their calls during peak seasons, or you could be losing potential business. Hire our calls overflow service instead, as we partner with you to handle all your calls and emails during peak periods and out of hours. This ensures that your business doesn’t face any operational challenges or miss out on potential sales.
Order Taking Read More
Unlike web-only or impersonal sales channels, we can help in capturing and maximising sales revenue from order taking. We do this by providing transparency, trust and simplified implementation of value-added propositions.
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