Everything You Need to Know About eCommerce Shipping Fulfilment

ecommerce shipping fulfilment

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There’s no way around it. Selling your products through an online store requires you to take care of eCommerce shipping fulfilment. The good news is that this doesn’t have to be difficult or overly time-consuming; you can outsource this process with an eCommerce shipping fulfilment service such as Swift and make all shipping procedures as streamline as possible.

To give you some insight into what’s required for eCommerce shipping fulfilment we have put together this short and simple guide to help you clearly understand what exactly goes into this process required for any online business.

Outsourcing eCommerce Shipping Fulfilment

Shipping your own products can be a lot more complicated if you’re doing it yourself rather than outsourcing to third parties such as Swift. This is because there are endless details that you need to consider. If you would like your online products shipped to your customers as quickly and easily as possible, we recommend utilising an eCommerce shipping fulfilment service.

Handing this task over to the experts enables you to harness many benefits; one being that you can spend more time on your digital and content marketing tasks to drive more sales. Here’s a step-by-step glance at what’s required to achieve a successful eCommerce shipping solution.

Receiving Orders from Customers

Before the eCommerce fulfilment process begins, you will – of course – receive an order from a customer. The first thing you need to do is make sure that the items ordered are in stock. If the items ordered are not in stock, you will need to inform the customer and give them a chance to change or cancel their order.

If an item is backordered, it might take up to 3 weeks for it to come into inventory and be ready for eCommerce shipping fulfilment. If there is no backorder, your package can be shipped as soon as it’s packed up.

Picking and Packing Orders

The first step in the eCommerce shipping fulfilment process is picking and packing orders. This involves selecting an order from your inventory and packaging it into a box. An order may be made up of multiple items that need to be packaged separately, so you’ll have to pack each item in its own box.

Once all the items are packed, they are weighed using a shipping scale and packaged with a packing slip containing all the relevant information on shipment including recipient details, order number, weight, dimensions as well as any other tracking codes required for customs or delivery services.

Labelling and Shipping Orders

Labelling packages is the next step for eCommerce shipping fulfilment. This can be done by hand; however, most eCommerce shipping companies will use a machine that prints out labels with barcodes and tracking information on them.

Tracking Orders

Once the products are packed, labelled and ready to make their way to their destination, there is always a tracking system in place which enables a company such as Swift to see where everything is in transit and when it is expected to arrive at its destination. This is a quality control procedure which enables eCommerce shipping fulfilment to maintain a streamline and highly organised process.

Delivering Orders to Customers

eCommerce shipping fulfilment is one of the most important parts of any online business’ end-to-end procedure. Customers expect their purchases delivered within a certain turnaround and handled with care. They will be disappointed if the purchase gets lost, delayed – or even worse – they don’t receive it.

When handling all eCommerce shipping fulfilment without the help of a company like Swift, it can often become stressful if things don’t go to plan and you have other responsibilities around your eCommerce business. Outsourcing this final step could be the answer if you run into such challenges.

Managing Customer Service and Returns

Keeping customers happy can be difficult, especially when they have a problem with their purchase. So, it’s important that your eCommerce shipping fulfilment provides an efficient process for managing customer service and returns.

The first step is identifying which parts of the process should be automated and which customer service elements require a human touch. Stay tuned for more insightful articles published by Swift, which will help you to create streamline customer service and marketing processes for your online business.

Swift eCommerce Fulfilment

Searching for eCommerce shipping fulfilment? Swift have you covered, with a dependable, dedicated and quality services available at affordable prices. We help you fulfil the end stage of your customer’s journey, so that you can spend more time in other areas of business, specialising in what you do. We are one of the best eCommerce shipping fulfilment companies in the United Kingdom, offering a streamline solution for digital entrepreneurs.

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